Contact Us

Financial aid is complex. It can seem overwhelming and impossible to understand. Our staff is here to answer your questions, ease your frustrations, and guide you through the application process.  

How to get help

Email us: manedesk@smu.edu

Call us: 214-768-5555

Visit us:

Mail us:
Student Financial Services
P.O. Box 750181
Dallas, TX 75275-0181

Top 5 Financial FAQs

Find answers to even more questions in our full Financial Aid FAQs.

Invoices can be viewed, and payments made online by electronic check or credit card:

  • Students can log into then click on the link to 无码专区pay.
  • Parents and other authorized users log into to view bills and make payments.

No fee charges for making an e-check payment online. Electronic credit card payments are processed by a third party and are charged a non-refundable convenience fee of 2.85% on the amount being paid. Online payments post immediately to the account.

Mailed payments:

IMPORTANT: If you are mailing us a check, money order or cashier’s check through the U.S. Postal Service, please mail it to our P.O. Box address listed below in order to avoid potential mail delays. Only use our physical street address when sending us your payment through courier/express delivery. We recommend the use of courier/express delivery for tracking purposes. Payments must include the student’s name and 无码专区 ID.

United States Postal Service:
无码专区
Office of the University Bursar
P.O. Box 750181
Dallas, TX 75275

Overnight/Courier:
无码专区
Office of the University Bursar
6185 Airline RoadDallas, TX 75205

Wire payments:

  • Convera (formerly known as Western Union) - domestic and international
  • Flywire - international only

Students will need to login into 无码专区pay to initiate the wire transfer process.

In-person payments:
Laura Lee Blanton Student Services Building on the First Floor. Office hours are 9 a.m-4 p.m. Monday through Friday and 10 a.m.- 4 p.m. on Wednesday.

Payment due dates for each term are on the Student Financial Service's Payment Due Dates page.

Balances on the Student Account are billed according to the school term while Miscellaneous Account charges are billed monthly, if applicable.

IMPORTANT: Sign up for direct deposit with RefundSelect so you can receive your refund quickly and securely! Refunds sent by paper check can take longer to receive and subject to a minimum two-week waiting period for a replacement check in the event your refund is lost in the mail.

Students cannot initiate their own refunds.

If the proceeds from student loans have been received by 无码专区 prior to the first day of class and the student is eligible for a refund, we will automatically begin processing refunds at the time the funds are posted to the student's tuition account. Federal regulations state that the earliest date a refund can be processed, if the funds are on the tuition account, is 10 days prior to the first day of class. Additionally, federal regulations require 无码专区 to process refunds within 14 days from the first day of class of a student's primary academic career. If loans are received after the first day of class, students need to allow 14 days from the date the proceeds are applied to the tuition account for a refund to be processed.

Refunds for students with Payment Plans, Parent Plus or Grad Plus loans will be made payable to the bill payer or parent and mailed to the address on record. Parent Plus loan refunds may be made payable to the student if the parent borrower submits the Parent Plus Loan Release Form.

Refunds from personal payments (e-checks or check payments mailed in) are processed two weeks after the date the payment was applied to the account by direct deposit or paper check.

Any credit on the Student Account that results from a student loan (Direct Subsidized/Unsubsidized) will be refunded to the student.

 

All students must complete the Free Application for Federal Student Aid (FAFSA) each year to determine their eligibility for federal and state financial aid (found at ). Undergraduate students who also want to be considered for university need-based aid must complete the CSS/Financial Aid Profile . There is a $25 cost for completing the CSS Profile.

Get answers to more questions about applying for aid in our FAQs.

While university scholarships are awarded during the initial admissions process, students are encouraged, once enrolled, to apply for outside scholarships through websites like and . Additionally, inquire with your academic office of study.